Returns/ Exchange/ Cancellation/ Shipping Costs Policy
The table below describes the return/exchange/cancellation policy, subject to the main Terms and Conditions, as may be amended from time to time, for use of this website for services provided by Farida Gupta Retail Pvt. Ltd. Customers are advised to go through the Terms and Conditions available at https://www.faridagupta.com/pages/terms-of-service-agreements
| RETURNS & EXCHANGE | APPLICABLE CONDITION | ACTION |
|---|---|---|
| APPAREL & ACCESSORIES |
Please note that the standard shipping fee charged on the order is non-refundable. Refunds will be processed only for the product value, excluding any shipping charges paid at the time of purchase. |
Accepted |
| MISSING ITEMS | Customers must inform us within 48 hours of delivery if any item is missing from their order. To process the claim, an unboxing video of the order must be provided, along with clear images of all received items | Accepted |
| DAMAGED PRODUCT | Intimate within 24 hours of delivery about the return or exchange of the product if the product is damaged. 'Damage' does not include any issue with the product pertaining to the style/design of the product purchased. | Accepted |
| ALTERED PRODUCTS | No exchanges or refunds will be made against garments which have been altered by the customer. | Not Accepted |
| CANCELLATION |
Orders can be cancelled only before shipment has been dispatched. After dispatch, the courier company will attempt the delivery of the order, The customer can cancel the order after sharing cancellation code with the delivery executive, post which the merchandise is sent back to our warehouse. We can initiate a store credit or a bank refund for prepaid orders.
|
Accepted |
| FACE MASKS | For hygiene reasons, face masks are non-returnable. | Not Accepted |
| FAILED QUALITY CHECK ON RETURN | If a returned product fails our internal quality check, the return or exchange request will be denied. The same product will be sent back to the customer | Not Accepted |
| INCORRECT PRODUCT SENT BY CUSTOMER | If the customer returns a wrong product, Farida Gupta will not be liable for the incorrect item received. The customer must notify us within 48 hours of delivery to reclaim it. If the customer wishes to have the same product sent back to them, courier charges must be paid at the time of delivery or they may choose to self-pick up the item. The correct item must then be sent to us at the customer’s own cost. | Not Accepted |
| RETURNS & EXCHANGE | APPLICABLE CONDITION | ACTION |
|---|---|---|
| REFUNDS | No Refunds | Not Accepted |
| KURTAS/ FARSI PANTS/ SHARARAS/ TOPS/ DUPATTAS/ ACCESSORIES, ETC. | Return & Exchange of the merchandise due to size/style/damaged issue(s), can only be done within the exhibition duration from which they were purchased and not through any other mode or medium. Tags should be intact, and the product should be unused. | Accepted |
| DAMAGED MERCHANDISE | Intimate Customer Support Team within 24 hours of purchase if the merchandise is damaged. 'Damage' does not include any issue with the merchandise pertaining to the style/design of the product purchased. | Accepted |
| ALTERED MERCHANDISE | No exchanges will be made against merchandise which have been altered by the customer. | Not Accepted |
| REVERSE PICKUP - SHIPPING COSTS | If the merchandise needs to be picked up or delivered by Farida Gupta Retail Pvt. Ltd. then the shipping cost must be borne by the customer. | Not Accepted |