Returns/Exchange/Cancellation/Shipping Costs Policy

The table below describes the return/exchange/cancellation policy, subject to the main Terms and Conditions, as may be amended from time to time, for use of this website for services provided by Farida Gupta Retail Pvt. Ltd. Customers are advised to go through the Terms and Conditions available at https://www.faridagupta.com/terms-conditions

FOR ONLINE ORDERS

RETURNS & EXCHANGE APPLICABLE CONDITION ACTION
KURTAS/ FARSI PANTS/ SHARARAS/ TOPS/ DUPATTAS/ ACCESSORIES Return & Exchange due to (size and style issues) can be done within 15 days from the date of delivery for all online orders. Tags should be intact and product should be unused. done
DAMAGED PRODUCT Intimate within 24 hours of delivery about the return or exchange of the product if the product is damaged. 'Damage' does not include any issue with the product pertaining to the style/design of the product purchased. done
ALTERED PRODUCTS No exchanges or refunds will be made against garments which have been altered by the customer. clear
CANCELLATION Orders can be cancelled only before shipment has been dispatched. After dispatch, the courier company will attempt the delivery of the order thrice, post which the merchandise is sent back to our warehouse. We can initiate an exchange/store credit or a refund for prepaid orders which may normally take up to 15 working days. done
REVERSE PICKUP - SHIPPING COSTS Costs of shipping are borne by the Company only for the first exchange request. Subsequent exchange requests do not carry any such adjustment.
In case there are multiple exchanges, customer has to bear the subsequent costs of reverse pick and delivery i.e INR 200 )
"Multiple exchanges" refers to multiple requests for exchange of product(s) (even if the products were purchased in one single order).
done
SURPLUS STOCK Surplus stock is not applicable on online orders clear

FOR EXHIBITIONS

RETURNS & EXCHANGE APPLICABLE CONDITION ACTION
KURTAS/ FARSI PANTS/ SHARARAS/ TOPS/ DUPATTAS/ ACCESSORIES Return & Exchange due to (size and style issues) can be done within 3 days from the date of purchase for all orders or till the date when the exhibition expires, whichever is earlier. Tags should be intact and product should be unused. done
DAMAGED PRODUCT Intimate Customer Support Team within 24 hours of purchase or about the return or exchange of the product if the product is damaged. 'Damage' does not include any issue with the product pertaining to the style/design of the product purchased. done
ALTERED PRODUCTS No exchanges or refunds will be made against garments which have been altered by the customer. clear
CANCELLATION No cancellation. clear
REVERSE PICKUP - SHIPPING COSTS Due to any reason if the order needs to be picked up or delivered the shipping cost must be borne by the customer as no shipping was paid initially clear
SURPLUS STOCK Surplus stock cannot be exchanged/returned clear

<< Back