Thinking out of the box to make sure your shopping bags reach you on time: An ongoing challenge we’ve been faced with of late. Unusual circumstances call for extraordinary measures. Unlike a regular day, deliveries in the current scenario are nothing short of a feat.

Presently, here’s what the journey of an FG order looks like:

1. Your order is placed.

2. Each FG product undergoes a rigorous quality check.

3. The order is processed and packed within 24-48 hours of being placed.

4. The order is sanitized and made ready for dispatch: Depending on the delivery location, the pick-up is assigned to one of our multiple logistics partners by our designated team.

Our logistics partners have their own hurdles to overcome:

1. Limited manpower is an all-pervasive issue across most industries.

2. Essential activities like deep-cleaning and sanitization of packages and vehicles, thermal screening of delivery personnel, etc. tend to set deliveries back by a considerable time period.

3. To meet the surge in online-order deliveries, new hires are being inducted with streamlined training sessions.

4. Inter-state transportation has a fair share of roadblocks despite logistics being declared as ‘essential services’.

5. On countless occasions, their fulfillment centres end up falling in containment zones, bringing their delivery processes to a screeching halt.

6. Delivery parcels are diverted to the nearest Fulfillment Centres and Warehouses when one becomes non-operational, due to containment zones changing statuses overnight.

Despite our best efforts, there might be delays that are experienced- both, in terms of delivery as well as reverse pick-ups. Please bear with us in these extraordinary circumstances. Doing everything within our means to ensure a hassle-free shopping experience for you, we will be more than happy to process requests for returns/refunds that are raised within the stipulated period of 15 days from date of delivery. (subject to usual quality inspection.)

The current situation has opened our eyes to the challenges our logistics counterparts are encountering. We commend them for their efforts and we’re extremely grateful for their contributions, as we are to you, for your boundless patience and understanding.

Thank you for continuing to allow us to be a regular feature in your lives.