Faq

Farida Gupta is an Indian ethnic wear brand based out of New Delhi. The brand's prime focus is to promote hand-embroidery and block printing in India and across the globe.
Each garment manufactured at Farida Gupta is delivered to the customer only after it has cleared a stringent quality check process comprising 7 layers of checking.

The process is implemented at each stage of production, starting from the sourcing of the fabric, all the way down to the two final checks before it finally reaches our warehouse. Each unit is made with an equal amount of love and passion.
You can get in touch with our customer support team through the “Contact Us” section on the website. Simply send an email to care@faridagupta.com or give us a call on 8287-567-567 for any complaint.

Our customer care team is always at your service (Monday - Saturday, 9.30 AM-8 PM)
No. Farida Gupta does not have any retail stores. We host exhibitions in Delhi, Chandigarh, Mumbai, Pune, Ahmedabad, Baroda, Surat, Chennai, Hyderabad and Bangalore.
You can also shop online at https://www.faridagupta.com/
No, FG does not do any alterations/customizations.
FG does not engage in wholesale transactions.
The prices are same for all sizes except 3XL which is INR 100 more than the regular price.
An FG sale is not to be missed! Keeping abreast with our sales and discounts is super simple! All you need to do is sign up for our newsletter by clicking here https://www.faridagupta.com/newsletter-subscribe and leave the rest to us!
Delivery depends on the nature of payment:

a. For Prepaid Orders (Credit Card/Debit Card/Net Banking Orders)
As far as prepaid orders are concerned, Farida Gupta delivers to almost every location in India. To get more clarity, connect with us via our helpline number 8287-567-567.

b. For COD Orders
Since we ship through third party logistics companies, there are a few Pin Codes that are not serviceable. To check whether your pincode is serviceable or not, simply enter your pin code in the box below:

Our customer care team is always at your service (Monday - Saturday, 9.30 AM-8 PM)
There is no minimum order value. However, a flat delivery charge of INR 100 is levied on every order.
The delivery address of your order can be changed only if the order has not been shipped yet. You can track orders from your account section on the Farida Gupta website.

If your order has not been shipped yet, you can raise a request by contacting the customer service team on
8287-567-567.

Our customer care team is always at your service (Monday - Saturday, 9.30 AM-8 PM)
Yes, you can reschedule the order by calling the consumer experience team on 8287-567-567 or by e-mailing us by care@faridagupta.com

Our customer care team is always at your service (Monday - Saturday, 9.30 AM-8 PM)
No, FG does not currently ship outside of India.
All orders are delivered in a maximum of 5 working days across India. However, there might be delays due to extraneous factors.

In case you are experiencing a more than usual delay, you can call us on 8287-567-567 or e-mail us at care@faridagupta.com

Our customer care team is always at your service (Monday - Saturday, 9.30 AM-8 PM)
The Return/exchange window is 15 days after receiving the delivery of product.
The exchange/return order is processed if the following conditions are satisfied:
1. Product should be unused
2. Tags should be intact
3. The product(s) clears a quality check at the FG headquarters.
If all of the above conditions are met, you could take one of these three actions:
1. Claim a refund
2. Get your product exchanged or
3. Get store credit for an equivalent amount which can be used for a subsequent purchase.
At FG, we accept two modes of payment:
1. You can make online payments using credit cards, debit cards, net banking on our payment gateway.
or
2. Cash on delivery (COD) – subject to Pin Code serviceability.
Check whether FG ships COD to your pincode:

Our customer care team is always at your service (Monday - Saturday, 9.30 AM-8 PM)
There are two ways to get a receipt for your FG order.

a. A physical copy of the receipt is given to you at the time of order delivery; when you make a purchase online and/or at an exhibition.
b. You can download a receipt from the 'My Account' section on the FG website.
The Return/exchange window is 15 days after receiving the delivery of product.
The exchange/return order is processed if the following conditions are satisfied:
1. Product should be unused
2. Tags should be intact
3. The product(s) clears a quality check at the FG headquarters.
If all of the above conditions are met, you could take one of these three actions:
1. Claim a refund
2. Get your product exchanged or
3. Get store credit for an equivalent amount which can be used for a subsequent purchase.
1. Log in to your FG account
2. Click on 'My Orders' on the left side of the page
3. Click 'View Details'
4. Click on 'Exchange' next to the product you want to exchange against.
5. Select the size you want in exchange.
6. Select the reason for exchange
7. Verify that the tags are intact and the product is unused
8. Click on 'Confirm'
9. A message on the top of the page will say 'Your Exchange Request Successfully Sent' and a confirmation will be sent to you via E-mail.
It usually takes 7-10 working days for an exchange or return order to be processed. This is because we raise a reverse pickup with the courier company, which then collects the product from your delivery address. Once the goods are picked up from your address, they are received at the FG headquarters where they go through a quality check. Once this procedure is completed, we are in a position to send an adequate response to you.
In case you are dissatisfied with the merchandise received, you can either claim a refund or get a store credit in your FG account. A Store Credit is a sum of money that is kept in your FG account and can be redeemed for subsequent purchases.
1. Log in to your FG account
2. Click on 'My Orders' on the left side of the page
3. Click 'View Details'
4. Click on 'Return' next to the product you want Store Credits against
5. Select the reason for returning the product.
6. Select the Mode of Refund (Store Credit will be selected by default).
7. Verify that the tags are intact and the product is unused
8. Click on 'Confirm'
9. A message on the top of the page will say 'Your Store Credit Request Was Successfully Sent' and a confirmation will be sent to you via E-mail.
Store credit can be used after logging into your FG Account with the registered username and password. You also have the option to use your store credit at the time of selecting the mode of payment while placing your order.
1. Log in to your FG account
2. Click on 'My Orders' on the left side of the page
3. Click 'View Details'
4. Click on 'Return' next to the product you want a refund against.
5. Select the reason for returning the product.
6. Select the Mode of Refund
7. Provide:
     a. Account Holder Name
     b. Account Number,
     c. IFSC code,
     d. Branch Name and
     e. Account Type in case you had made a COD payment.
     Note: These options will not be displayed if your mode of payment was through Debit/Credit Card or Netbanking.
8. Verify that the tags are intact and the product is unused
9. Click on 'Confirm'
10. A message on the top of the page will say 'Your Bank Refund Request was Successfully Sent' and a confirmation will be sent to you via E-mail containing the refund details
A refund is only issued in the case of online orders once the product(s) clears a quality check at the FG headquarters. Provided the product(s) clears quality check, it would take a maximum of 7-8 working days to process your refund.
No, the exhibition and online orders are treated separately. Exhibition orders can only be exchanged at the exhibition within the tenure of said exhibition. A bill is mandatory for facilitation of exchange. There is no refund at the exhibitions.
Online orders can only be refunded/exchanged within a period of 15 days from the date of product delivery.
In both cases:
a. The products should be unused
b. Tags should be intact.
Please refer to the return and exchange policy on the website https://www.faridagupta.com/refund-policy
Almost all products manufactured at FG are hand-blocked on cotton fabric. Here's how you can ensure that they last for a long time:

1. Wash them in cold water
2. Avoid soaking them
3. Dry them in shade

We are confident that your garments will remain in excellent condition if handled this way.

Note: Dark colours like Indigos and Maroons tend to rub against the skin and other surfaces. However, this quality of the fabric dwindles away after 4 to 5 washes. Kindly take note before purchasing such colours.
No, the exhibition and online orders are treated separately. Exhibition orders can only be exchanged at the exhibition within the tenure of said exhibition. A bill is mandatory for facilitation of exchange. There is no refund at the exhibitions.
Online orders can only be refunded/exchanged within a period of 15 days from the date of product delivery.
In both cases:
a. The products should be unused
b. Tags should be intact.
Please refer to the return and exchange policy on the website https://www.faridagupta.com/refund-policy
You can update your details on the mailing list for information on offers and exhibitions in your city.
https://www.faridagupta.com/newsletter-subscribe
Our exhibitions have a special section called 'Surplus Stock'. In our bid to remain transparent and a Consumer First brand, we segregate products with slight variations from the first-grade quality into Surplus. Surplus does not mean defect. It's only an indication that these garments might have minor inconsistencies like warp and weft, distressed printing or minor color variations. Rest assured, these garments are as good as all other products we sell and made with the same love, passion and hardwork.
FG sizes range from XS to 3XL. A size chart is displayed on each product page. Following are the size charts for your reference:

1. Kurtas

All garments have a 3/4 inch margin on each side

SIZEXSSMLXLXXL3XL
Bust 35-37 37.5-39 39.5-41 41.5-43 43.5-45 45.5-47 48-51
Waist 31-33 33.5-36 36.5-39 39.5-41 41.5-43 43.5-45 46-50
Hips 38-40 40.5-42 42.5-45 45.5-47 48-50 51-53 53.5-56
Shoulder 14.5 15 15.5 16 16.6 17.25 18
3/4th sleeve length 17 17 17.5 17.5 18 18 18
Sleeve opening 10 10.5 11 11.5 12.25 13 14

2. Farsi Pants

All measurements are according to body measurements

SIZEXSSMLXLXXL3XL
Waist 29-32 32.5-34 34.5-36 36.5-38 38.5-41 41.5-45 45.5-50
Hips 36-38 38.5-40 40.5-42 42.5-45 45.5-48 48.5-51 51.5-54
Length 38 38 38 38 38 38 38

3. Pants

All measurements are according to body measurements

SIZEXSSMLXLXXL3XL
Waist 29-32 32.5-34 34.5-36 36.5-38 38.5-41 41.5-45 45.5-50
Hips 36-38 38.5-40 40.5-42 42.5-45 45.5-48 48.5-51 51.5-54
Length 40 40 40 40 40 40 40

4. Shararas

Measurements are according to garment

SIZEXSSMLXLXXL3XL
Waist 29-32 32.5-34 34.5-36 36.5-38 38.5-41 41.5-45 45.5-50
Hips 36-38 38.5-40 40.5-42 42.5-45 45.5-48 48.5-51 51.5-54
Length 39 39 39 40 40 40 40